FLIGHT

1. BOOKING A FLIGHT
   • How do I book for a big group?
     Due to airline restrictions, you can book for a maximum of nine people at a time. If there are more than nine of you, you'll need to make an additional booking.
      
   • How do I pay?
     We accept different payment methods depending on the country you're booking from; we accept credit cards in all countries
      
   • I have not received my flight confirmation. What should I do?
     In most cases, you will receive your booking confirmation by email within 30 minutes of booking completion. If you still haven't received it after that time, please check your junk mail and/or spam folders. You can also view your booking details and status online by signing in and selecting "My bookings" from the account menu. If you still cannot locate your booking and have not received your booking confirmation after 24 hours, please feel free to contact us.
      
   • How do I check in?
     Depending on the airline, you can check in online 24–72 hours before the flight is scheduled to depart. In some cases, you can check in at the airport at the airline’s check-in counter. Check the airline’s website for specific times and alternative ways to check in. If you're flying with a low-cost airline, you may need to check in online to avoid additional fees at the airport. Checking in online usually requires the airline’s booking number with your last name or email address. Pay attention to the email that you use when checking in. You'll see it in your confirmation from us. We recommend reading about check-in on the airline's website before departure if you're traveling with a low-cost airline.
      
2. CHANGES AND CANCELLATION
   • Can I cancel my flight?
     It depends on the airline and how far in advance you want to cancel. It’s best that you contact us by phone as soon as you possible. If we can cancel your flight, there may be administrative and airline fees, which we can explain in detail over the phone.
      
   • Can I change my flight?
     It depends on the airline’s policy. First, check their website or call us to check the policy. If there's an option to change your flight, we can help with this process. There are administrative and airlines fees for doing so, which we can explain in detail over the phone.
      
   • Do I get a refund if my flight is cancelled?
     It depends on the airline’s cancellation and refund policy. If the airline does offer refunds, we can claim and process the repayment for you. The refund then goes back to the account you paid from. While we’ll get this done as fast as we can, it’s the airline that ultimately processes the refund.
      
3. COVID-19 RELATED SUPPORT
   • Can you help me claim a refund from the airline I was going to fly with?
     Because of the Covid-19 outbreak, the airline industry is facing an extraordinary situation with a large number of flight cancellations and payment refunds. If you want to change or cancel your flight reservation, we' ll contact the airline on your behalf to change your ticket or provide you with a refund or voucher after receiving it from the airline, depending on the applicable airline policy currently. The airlines continually evaluate and modify their refund policies, so we are 't able to guarantee you a refund.
      
   • How long will my refund take?
     Due to the current situation, the refund handling time will take longer than normal. We're unable to specify an exact time frame for the refund since airlines are also under a massive workload, but we'll do our best to get your refund to you as soon as possible. You'll receive an email when your refund has been processed, so wait for this to come through.
      
   • How will you keep me informed about updates?
     You'll receive an email when your change or refund is processed.
      
   • Where can I cancel or change my tickets?
     First, make sure that your flight is subject to Force Majeure rules by checking with your airline. Keep in mind that not all airlines follow the same policy for refunds and rebooking, and that we are subject to each airline's rules for each case.
      
   • Where can I see the restrictions each country has enabled due to the COVID-19?
     For the most recent updates on travel in different areas refer to the IATA travel center, or your government, embassy, or consulate websites.
      

ACCOMMODATION

1. BOOKING DETAILS
   • How do I get more information about the room or property’s facility?
     You can find the room and property facilities in your booking confirmation.
      
   • I have not received my booking confirmation. What should I do?
     In most cases, you will receive your booking confirmation (PDF file) by email within 30 minutes of booking completion. If you still haven't received it after that time, please check your junk mail and/or spam folders. You can also view your booking details and status online by signing in and selecting "My bookings" from the account menu. If you still cannot locate your booking and have not received your booking confirmation after 24 hours, please feel free to contact us.
      
   • Can I get extra bed or crib for a child?
     It depends on the property's policy. Additional costs for children, including extra beds/cribs, aren't included in the reservation price. Contact the property directly for this info.
      
   • Can I make changes to my booking?
     Yes! You can make changes to your booking from your confirmation email. Depending on the property's policy, you can do the following:
     Change check-in/out times
     Change dates
     Cancel booking
     Edit credit card details
     Change guest details
     Select bed type
     Change room type
     Add a room
     Add a meal
     Make a request
      
2. CANCELLATION
   • How can I cancel my booking?
     Yes – any cancellation fees are determined by the property and listed in your cancellation policy. You'll pay any additional costs to the property.
      
   • Will I be charged if I cancel my booking?
     If you have a free cancellation booking, you won't pay a cancellation fee. If your booking is no longer free to cancel or is non-refundable, you may incur a cancellation fee. Any cancellation fee for a booking is determined by the property.
      
   • Can I cancel or change my dates for a non-refundable booking?
     Canceling a Non-Refundable booking usually incurs a charge. However, you might have the option to request free cancellation if the property decides to waive your cancellation fee. Though it's not possible to change dates for a Non-Refundable booking, it is possible to re-book to your desired dates if the waive fees request is successful.
      
   • How do I know if my booking was cancelled?
     After you cancel a booking with us, you should receive an email confirming the cancellation. Check your inbox and spam/junk mail folders. If you don’t receive an email within 24 hours, contact the property to confirm they got your cancellation.
      
   • When will I get my refund?
     Refunds, if applicable, will immediately be submitted to our bank. From the submission/refund date, banks may take up to 30 days to refund this amount, or until your next billing cycle. The refund should be converted to your local currency by your credit card company.
      
   • Where can I find the cancellation policy?
     When searching for the room, you should be able to find the booking conditions and the cancellation policy along with other room information. You can also find this information on your booking confirmation.
      
3. SECURITY
   • I think I have been scammed. What do I do?
     If you believe you were exposed to an online scam involving reggaelinktravel.com, contact us as soon as possible. We’re here to help 24/7, so go to help on the website.
      
4. PRICING
   • Is breakfast included in the room rate?
     If breakfast is included, it will display "Breakfast Included" below the room type. If it is not mentioned, you can see if the property provides it by checking its available facilities.
      
   • Are taxes included in the price?
     This depends on the property and accommodation type, but it’s easy to see what’s included when you compare different options to book. Tax requirements change from country to country, so it’s always good to check.
      
   • Do I pay the full price for my child?
     Find info about a property's children policy on the property page when you book. Any additional fees for children are not included in the reservation price.
      
   • Can I use discount coupons (e.g., issued by magazines, stores, etc.)?
     No, you cannot use discount coupons when booking on our website.
      
   • Are the prices shown on reggaelinktravel.com per person or per room?
     The price we show is for the room for the entire length of the stay, unless otherwise stated in the room type and description.
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5. PAYMENT
   • What payment methods are accepted?
     Credit cards are the most widely-accepted payment method for properties listed on reggaelinktravel.com; there are some exceptions to this, where you can possibly book with a debit card. The accepted payment types for your accommodations will be listed in your booking confirmation.
      
   • Can I pay with a deposit, or prepayment?
     Some of our properties require a prepayment (i.e., a deposit) before you stay. This prepayment consists of the total cost of the booking or just part of it. The rest is paid when you stay at the property. However, for some properties, there is no deposit required. You pay the amount in full when you stay at the property. Be sure to check the payment policies in your confirmation for more details.
      
   • Can I pay for my stay with a different card than the one used to book?
     It's very likely, yes. Properties usually accept payment for a stay with a different card or cash. To further confirm that paying with a different credit card is okay, contact the property.
      
   • Where can I see the payment policy for my booking?
     You'll find the payment policy in your booking confirmation, in the pricing section. This section also includes a price breakdown and the accepted payment methods.
      
6. PROPERTY POLICIES
   • What are the check-in and check-out times of a property?
     Check-in and check-out times differ for each property. You can find them on the property page when you make a booking. If you already made a booking, you can see check-in and check-out times in your confirmation email and when you log in to your account.
      
   • I will be arriving outside check-in hours. Can I still check in?
     There are several ways to request early or late check-in:
     You can specify your estimated check-in time while making the reservation; OR manage your booking online to request check-in outside of the standard hours; OR contact the property directly using the contact details in your booking confirmation.
     It's important to remember that the property can't always accommodate these requests. It's always best to check with the property directly and in advance to avoid confusion.
      
   • I want to check out after the stated check-out time. What should I do?
     You can ask the property about arranging a late check-out when you get there. It will depend on what is available at the time of your stay.
      
   • How do I get more information about the facilities available?
     You can check which facilities are included with a booking when comparing different options offered by a particular property.
      
   • How do I find out if the property allows pets?
     Pet policies are always displayed on the property’s page
      
7. EXTRA FACILITIES
   • How do I know if parking is available at the property and how can I reserve it?
     You can see if the property has parking before making a booking. If the property requires you to reserve a space, contact them directly with the contact details provided in your booking confirmation.
      
   • How do I find out if a property has a certain facility (e.g., an elevator)?
     On the property page, you can see a list of all the property’s facilities, activities, and services.
      
   • How do I know if the property offers a shuttle service and how can I book it?
     If the property offers a shuttle service it will be listed under "Facilities". You can find their contact information in your booking confirmation to make a booking. Remember to have your flight details ready because they will need these to make sure the driver can find you at the airport.
      
   • Can the property store my luggage before check-in or after check-out?
     If the property has luggage storage, it will be displayed on the property page. For more information about luggage storage, contact the property directly using the details provided in your booking confirmation.
      
8. COVID-19 RELATED SUPPORT
   • Where can I get the latest information for my booking?
     The situation is evolving every day. To get the latest information about your booking, contact us or sign in to your reggaelinktravel.com account. If you don't have an account, use your booking confirmation number and PIN to sign in
      
   • Can I make changes or cancel my booking due to COVID-19?
     Any changes you wish to make to your booking is dependent on the policies of your booking. Due to the ongoing impact of COVID-19, certain destinations continue to impose and modify restrictions on travel. Please check to see whether your destination has any travel restrictions prior to booking
      
   • What is the policy for date changes or cancellations related to COVID-19?
     ​​​​​​​You chose a policy when you made the booking on our platform. If that policy allows a change of dates or free cancellation, you are entitled to that.